CRA System Maintainence:
Start: 8:00 p.m. Eastern Time (ET), Friday, August 29, 2025
End: 6:00 a.m. ET, Tuesday, September 2, 2025
Note: There is a possibility the outage may extend to Wednesday, September 3, 2025.


Any questions?
Please don't hesitate to send us an enquiry.

Contact us

Contact email:

Should you have any questions, suggestions or concerns, please email to the above address. Our professional support technicians will review it and write back to you as soon as possible. Thank you.

  • For CRA account error messages such as Account Locked, EFILE number/password invalid, etc, please contact CRA Helpdesk.
  • Include Version Number of the software, the schedule name or line number in subject line if applicable. Empty subject line could be spammed by email server.
  • Attach Screenshots of the error messages/scenarios if applicable. With the screenshots, we can understand your concerns and support you faster than normal. Visit http://www.take-a-screenshot.org on how to take a screenshot.

A classic email request looks like: "I bought FutureTax software for my tax return, but I have got errors when I filled it out correctly on forms, I don't know why, so I need help how your software works."
-- This email request won't help to resolve any issues because it does not describe the problem clearly. Also it delays your support as we will have to email back for more details. The easiest way is to send us Screenshots of the errors in your request.

 

Note:

If you cannot find your tax return files, make sure they were saved or backed up before. Search the files from the hard drives of your computer as we don't keep a copy of them.