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Common Filing Errors

Note: For CRA account error messages such as Account Locked, WAC/EFILE number/password invalid, and the errors related to your CRA account, please contact CRA Helpdesk.

1. Erro 395 - According to CRA’s records, your corporation is already registered for the Manage Online Mail service. Remove your request to sign up for the service and the email address entered. Email address changes must be made by accessing My Business Account or Represent a Client.

-- Select No at line 088 on page 1 of Corp Info Worksheet.

2. WAC Error 345 - The information submitted is either incorrect or incomplete. For assistance, contact CRA’s Corporation Internet filing Helpdesk at 1-800-959-2803.

-- Double check the information before getting the WAC: Business Number(line 002 on T2), Taxation Year End Date(line 061 on T2), Incorporation Date(Corp worksheet), Postal Zip Code, First Name, Last Name and Title (on the same screen of WAC).