Version 2021.1(2019/01/01 - 2021/10/31) will be available at the end of May. Subscribe for release notification.


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Troubleshooting

1. Windows 10 updates KB5000802 & KB5000808 cause printing problems - no lines or borders are printed.

a) If your software version is 2020.2,
Solution: Redownload and reinstall version 2020.2. Use "Microsoft Print to PDF" as printing driver.

b) your software version is prior to 2020.2 such as 2019.2,
Solution: Close 2019.2. Redownload and reinstall version 2020.2. Then continue to use your 2019.2 and use "Microsoft Print to PDF" as printing driver.

2. Import the previous years file and then save a new file on Windows 10:

File not found

Solution: Refer to the Microsoft Answers.

3. Access is denied. Canot save the file:

File not found

Solution: Right-click on the FutureTax icon on your desktop and select "Run as Administrator".

4. Out of memory, will not let me install:

File not found

Solution: Reboot your computer and install again. If it is still the error, make sure your anti-virus software, Windows Defender or any security programs didn't lock our program file, unlock or disable them temporarily and install FutureTax again.

5. Windows Cannot Access the Specified Device Path or File:

File not found

Solution: Add a Windows Security Exclusion for the FutureTax installation folder and the Folder containing the tax return files. Refer to this Microsoft Support.